Effective Date: 28 June 2026

Valet2U Dorchester ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, or use our vehicle valeting and detailing services.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK privacy laws.

Valet2U Dorchester provides professional mobile car valeting and detailing services throughout Dorset.

Email: valet2udorchester@gmail.com

If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details above.

Depending on how you interact with us, we may collect the following information:

• Full name
• Email address
• Telephone number
• Service address
• Vehicle registration (where required)
• Vehicle make and model
• Booking information
• Appointment history
• Any information you provide when contacting us
• 
  

We do not store your full payment card details. Payments are securely processed through trusted third-party payment providers.

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of your visit
• Website usage statistics
• Cookie preferences

This information helps us improve the performance and security of our website.

Your personal information is only used where necessary.

We use your information to:

• Respond to enquiries
• Provide quotations
• Confirm appointments
• Deliver our valeting and detailing services
• Process payments
• Send appointment reminders
• Communicate regarding your booking
• Improve our services and customer experience
• Maintain business records
• Meet our legal, tax and accounting obligations
• Prevent fraud and protect our business
• Send marketing communications only where you have given your consent or where legally permitted
• 
  

Under UK GDPR, we rely on one or more of the following lawful bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Your consent (where required)
• 
  

Your privacy is important to us.

We never sell, rent or trade your personal information.

We may share your information with trusted third parties where necessary, including:

• Payment providers
• Accounting software providers
• Online booking systems
• Website hosting providers
• IT support providers
• Government authorities where required by law

All third parties are required to process your information securely and in accordance with UK data protection legislation.

We only retain personal information for as long as necessary.

Typically:

• Customer enquiries are retained for up to 12 months.
• Booking records may be retained for business purposes.
• Financial and accounting records are retained for a minimum of 6 years to comply with HMRC requirements.

Once no longer required, personal information is securely deleted or anonymised.

Our website uses cookies to improve your browsing experience.

Cookies may be used to:

• Ensure the website functions correctly
• Remember your preferences
• Analyse website traffic
• Improve website performance
• Enhance security

You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain website features.

We take the security of your personal information seriously.

We use appropriate technical and organisational measures designed to protect your information against:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

While no internet transmission is completely secure, we continually review our security procedures to help safeguard your information.

We will only send marketing emails or promotional messages where you have consented or where we are legally permitted to do so.

You may unsubscribe from marketing communications at any time.

Our website may contain links to third-party websites, including booking systems and social media platforms.

We are not responsible for the privacy practices or content of external websites. We encourage you to read their privacy policies before providing personal information.

Under UK GDPR, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your data where appropriate
• Restrict how your information is processed
• Object to certain types of processing
• Request a copy of your data in a portable format
• Withdraw consent at any time where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us using the details provided above.

Our services are not directed towards individuals under the age of 18, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time to reflect changes in legislation, our services or business practices.

Any updates will be published on this page with the revised effective date.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

 Paul Fairless (Trading as Valet2U Dorchester)
Email: valet2udorchester@gmail.com 

If you believe we have not handled your personal information correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office (ICO)

Website: https://ico.org.uk

Telephone: 0303 123 1113

We would appreciate the opportunity to address your concerns before you contact the ICO.

By using our website or contacting Valet2U Dorchester, you acknowledge that you have read and understood this Privacy Policy.